http://otug.net After much taping, editing, deleting, drinking and swearing we are proud to present... Sales Guy vs. Web Dude! A mashup of true and mostly-true stories from IT hell. If you've ever called tech support and wondered what the hell they are doing down there... well, this should answer some questions for you. http://otug.net/media/60/The_Website_Is_Down:_Sales_Guy_vs._Web_Dude/ http://otug.net/media/60/The_Website_Is_Down:_Sales_Guy_vs._Web_Dude/